Contact Us

Contact Details

Phone: 07 4972 8855
Fax: 07 4972 9365
Email: enquiries@gcla.com.au

Address: Shop 1/13 Herbert Street, Gladstone

Postal Address: PO Box 5103, Gladstone Qld 4680

Business Hours
Monday-Friday: 8:30am-4:30pm
Saturday: Closed
Sunday: Closed

Not happy with any service at Gladstone Community Linking Agency? Please let us know.

We value your feedback as it assists us to continually meet or exceed your expectations.  If we have done something to make you unhappy, please let us know.

 Steps for you to take if you would like to make a Complaint about Gladstone Community Linking Agency:

Step 1    Contact your assigned GCLA Representative or the Customer Service Delivery Manager via enquiries@gcla.com.au, or use an advocate to negotiate on your behalf.

Step 2    If you are not satisfied with the outcome, or not comfortable in discussing the issue with the Customer Service Delivery Manager, contact should then be made with the CEO.  The matter may be referred for mediation.

Step 3    Where the matter is not successfully resolved by referral to the CEO or mediation and you wish to proceed with the complaint, the CEO will refer you to the applicable government department.