Phone: 07 4972 8855
Fax: 07 4972 9365
Address: Shop 1/13 Herbert Street, Gladstone
Postal Address: PO Box 5103, Gladstone Qld 4680
Oncall 24 hour service: 0439 728 855
Not happy with any service at Gladstone Community Linking Agency? Please let us know.
We value your feedback as it assists us to continually meet or exceed your expectations. If we have done something to make you unhappy, please let us know.
Steps for you to take if you would like to make a Complaint about Gladstone Community Linking Agency:
Step 1 Contact your assigned GCLA Representative or the Customer Service Delivery Manager via firstname.lastname@example.org, or use an advocate to negotiate on your behalf.
Step 2 If you are not satisfied with the outcome, or not comfortable in discussing the issue with the Customer Service Delivery Manager, contact should then be made with the CEO. The matter may be referred for mediation.
Step 3 Where the matter is not successfully resolved by referral to the CEO or mediation and you wish to proceed with the complaint, the CEO will refer you to the applicable government department.