About Us

Our Purpose and Value

BEYOND Ordinary

We embrace each other’s humanity

Gladstone Community Linking Agency is committed to working to an agreed organisational vision and set of values, using these to inform our planning and service delivery.

Specifically, Staff and Committee members believe that the best way to ensure recognition of rights for people is to operate under the principles of ‘Social Role Valorisation’ and work towards five strategic focus areas:

  • Organisation
  • Customers
  • Staff and Volunteers
  • Families
  • Community

What We Believe

Inclusive communities are of benefit to everyone – valuing each person and their contribution to community life.  In inclusive communities, all children and adults, including those who have disabilities, should have opportunities and support to:

  • Have a home in the community
  • Learn together
  • Work Together
  • Develop Friendships
  • Participate in and contribute to the life of their community

These opportunities can add up to an inclusive life in the community for everyone! GCLA is committed to exceeding customer’s expectation and as such, regularly undergoes accreditation against the following standards;


NDIS Practice Standards

The NDIS Practice Standards create an important benchmark for GCLA to assess performance, and demonstrate how we provide high quality and safe supports and services to our customers.

Together with the NDIS Code of Conduct, the NDIS Practice Standards are there to assist customers to be aware of what quality service provision they should expect from GCLA.

  • Standard 1 – Rights and Responsibilities
    • Person centred supports
    • Individual values and beliefs
    • Privacy and dignity
    • Independence and informed choice
    • Violence, abuse, neglect, exploitation and discrimination
  • Standard 2 – Provider Governance and Operational Management
    • Risk management
    • Quality management
    • Information management
    • Feedback and complaints management
    • Incident management
    • Human resource management
    • Continuity of supports
  • Standard 3 – Provision of Supports
    • Access to supports
    • Support planning
    • Service agreements with participants
    • Responsive support provision
    • Transitions to or from provider
  • Standard 4 – Support Provision Environment
    • Safe environment
    • Participant money and property
    • Management of medication
    • Management of waste

For further details, click the link below:

NDIS Practice Standards


Age Care Quality Standards (ACQS)

The new Aged Care Quality Standards commenced on 1 July 2019. There are eight standards that GCLA must meet, no matter what type of aged care services customers receive.

  • Standard 1 – Consumer dignity and choice
  • Standard 2 – Ongoing assessment and planning with consumers
  • Standard 3 – Personal care and clinical care                                        
  • Standard 4 – Services and supports for daily living
  • Standard 5 – Organisation’s service environment
  • Standard 6 – Feedback and complaints                                                  
  • Standard 7 – Human resources                                                                
  • Standard 8 – Organisational governance

For further details into the quality standards, click the link below:
MyAgedCare quality standards


Conflict of Interest Policy

GCLA’s Conflict of Interest Policy is to effectively identify, disclose and manage any actual, potential or perceived conflicts of interest in order to protect the integrity of GCLA and manage risk.

GCLA is committed to ensuring that conflicts of interest are identified and managed so that they do not affect the services, activities or decisions of the organisation. To achieve this, we:

  • Identify, declare and report all conflicts of interest;
  • Develop, implement and monitor action to appropriately resolve or manage the conflict; and
  • Register all identified conflicts to:
    • The Board for recording in the Board minutes (for Directors conflicts only);
    • The Conflict of Interest Register (for all workers)
    • The individual’s personal file (where appropriate or required); and
    • Deal firmly with breaches of this Policy

GCLA’s full Conflict of_Interest_Policy