Feedback & enquiries
Have any feedback or questions in mind? Please fill out the form below, and we'll get back to you as soon as possible.
Feedback regarding service
If you have feedback regarding our services, we appreciate you providing this to us. We love positive feedback but also need to know if you are not happy with anything please let us know and we will investigate and try to resolve the issue for you as soon as possible.
How?
Contact the office on 07 49728855 press 5 and ask to speak to someone regarding your concern you will be put through to the relevant area.
Or email us on feedback@gcla.com.au
Or use the GCLA website https://www.gcla.com.au/feedback
One of the GCLA team will get back to you.
If you are not satisfied with the outcome, please contact the compliance team on 07 2104 3440 or compliance@gcla.com.au and they will further investigate your concern.
Unresolved complaints
Complaints can be made by phoning 1800 035 544
or
completing an NDIS online complaints form.
Aged Care Quality and Safety Commission
Complaints can be made by completing an Aged Care online complaints form
For Urgent issues only by phoning 1800 951 822
or sending a letter to
Aged Care Quality and Safety Commission
GPO Box 9819, BRISBANE 4000
Our services
Aged Care
Disability Services
