Your feedback is a gift to us.

Gladstone Community Linking Agency is committed to listening to our customers and stakeholders. We value your feedback as it assists us to continually meet or exceed your expectations of GCLA. 

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Feedback & enquiries

Have any feedback or questions in mind? Please fill out the form below, and we'll get back to you as soon as possible.

Complaints process

If our services have not met your expectation, GCLA’s complaints process, outlined below, assists us to investigate and try to resolve the issue for you as soon as possible.

Step 1
‍Contact your assigned GCLA Representative or the Service Delivery Manager or use an advocate to negotiate on your behalf. Your complaint may also be made in writing by completing a complaints form at one of our facilities or via our online Feedback form.
Step 2 
If you are not satisfied with the outcome, or not comfortable in discussing the issue with the Service Delivery Manager, contact should then be made with the CEO.  The matter may be referred for mediation.

Step 3 
‍Where the matter is not successfully resolved by referral to the CEO or mediation and the customer wishes to proceed with the complaint, the CEO will refer them to the applicable government department.

Unresolved complaints

If you are dissatisfied with GCLA’s response to a complaint, you may choose to contact, or the CEO may refer you to, the applicable Government Department:

The NDIS Commission
‍The NDIS Commission can take complaints about:

Services or supports that were not provided in a safe and respectful way
Services and supports that were not delivered to an appropriate standard.

Complaints can be made by phoning 1800 035 544 or completing an NDIS online complaints form.

Aged Care Quality and Safety Commission
‍Aged Care Quality and Safety Commission
GPO Box 9819, BRISBANE 4000
Complaints can be made by completing an Age Care online complaints form
‍For Urgent issues only by phoning 1800 951 822

Our services

Aged Care 

Click to see our Aged Care Services

Disability Services

Click to see our NDIS services