Your feedback is a gift to us.

Gladstone Community Linking Agency is committed to listening to our customers and stakeholders. We value your feedback as it assists us to continually meet or exceed your expectations of GCLA. 

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Feedback & enquiries

Have any feedback or questions in mind? Please fill out the form below, and we'll get back to you as soon as possible.

Feedback regarding service

If you have feedback regarding our services, we appreciate you providing this to us. We love positive feedback but also need to know if you are not happy with anything please let us know and we will investigate and try to resolve the issue for you as soon as possible.



Contact the office on 07 49728855 press 5 and ask to speak to someone regarding your concern you will be put through to the relevant area.


Or email us on


Or use the GCLA website


One of the GCLA team will get back to you.


If you are not satisfied with the outcome, please contact the compliance team on 07 2104 3440 or and they will further investigate your concern.

Unresolved complaints

If you are dissatisfied with GCLA’s response to a complaint, you may choose to contact, or the CEO may refer you to, the applicable Government Department:

Complaints can be made by phoning 1800 035 544 


completing an NDIS online complaints form.

Aged Care Quality and Safety Commission

Complaints can be made by completing an Aged Care online complaints form

‍For Urgent issues only by phoning 1800 951 822

‍or sending a letter to

Aged Care Quality and Safety Commission

GPO Box 9819, BRISBANE 4000

Our services

Aged Care 

Click to see our Aged Care Services

Disability Services

Click to see our NDIS services