Our Executive Team
Trish
Janelle Long
With over five years of dedicated service at GCLA, Janelle plays an essential role in our leadership team as Chief Financial Officer. Bringing extensive knowledge and experience in financial management, she leads our Finance Department with precision, integrity, and strategic foresight.
Janelle’s expertise ensures the financial sustainability and growth of our organisation, allowing us to continue delivering high-quality services to the community. Her leadership, attention to detail, and commitment to excellence make her an invaluable part of the GCLA team.
Position Vacant
Our Management Team
Charlotte Nel
I am the Executive Assistant to our CEO, Trish. In my role, I provide high-level administrative support, assist with strategic initiatives, and ensure the smooth day-to-day operations for the executive team at GCLA.
I’m passionate about being part of a team that helps individuals in the Disability and Aged Care sectors live their best lives. It’s fulfilling to contribute to an organisation that strives to improve the well-being of those we serve.
What motivates me is seeing the positive progress people make—whether it’s a small step or a big achievement. Knowing my work helps improve someone’s life drives me to keep learning and improving my approach.
Beyond Ordinary means thinking outside the box and finding creative solutions. It’s about going beyond expectations and striving for something more meaningful and impactful.
One of my favourite parts of working at GCLA is the sense of empowerment and "Girl-Power" within our team. It’s inspiring to work with such a passionate group of people who make a real difference in others’ lives.
Outside of work, I’m married to my amazing husband, Edwin, and we have two teenage children, Jade (18) and Ethan (17). In 2022, we sold our worldly belongings and bought a project sailboat, sailing from Melbourne to Gladstone while living off the grid for two years. We’ve decided to make Gladstone our new home.
Stephanie Perotti
I’m Steph, the Exercise Physiologist and Health and Wellbeing Leader at GCLA. In my role, I help clients improve their physical and mental wellbeing by creating tailored exercise programs. I work with people of all abilities, helping them with everything from improving mobility and managing chronic conditions to enhancing overall fitness. I also contribute to staff wellbeing through pre-employment testing, supporting staff injuries, and providing training.
The progress people make, no matter how big or small, motivates me. Whether it’s helping someone regain strength or simply feel more confident in their movement, it’s incredibly rewarding knowing that my work directly contributes to their wellbeing. I’m passionate about making exercise accessible and enjoyable for everyone.
My favourite part of working at GCLA is the people. The clients and the team here make every day fulfilling.
Outside of work, I grew up in Tasmania and moved to Gladstone in 2022. I’m a big fan of staying active—whether it’s playing golf, walking my French bulldog, Eddy, or trying out new sports. I also love baking (and eating) delicious food!
Charmaine Bennett
Jason Miller
Jason joined GCLA in 2024, bringing over 15 years of experience across the not-for-profit sector. His background spans roles from volunteer meal delivery through to case management and business analytics. Since joining GCLA, he has played a key role in modernising systems, streamlining processes, and providing leadership and mentorship to staff. He is now focused on strengthening communication and building a more effective organisation for both staff and clients.
Vicki Jackson
As the Finance Manager at GCLA, I oversee Home Care Package management, NDIS billing, and the reconciliation of all financial matters at the end of each month. My role ensures the smooth financial operation of our services, allowing us to continue supporting individuals in our community with the care they need.
What I love most about working in the community sector is being part of an organisation that provides a wide range of services, programs, and support to help people live safe, inclusive, and fulfilling lives. Knowing that our work contributes to making a real difference is incredibly rewarding.
For me, making a difference starts with kindness and a positive outlook. I believe that small actions can have a big impact, and I strive to bring that mindset into everything I do. Beyond Ordinary means always putting in my best effort, ensuring that the work I do supports both my colleagues and the people we serve.
One of my favourite things about working at GCLA is the people—the daily interactions, the teamwork, and even the challenges that come with the role. Every day brings something new, and I love being part of such a dedicated and passionate team.
Something people might not know about me? I make a fantastic roast chicken with all the trimmings—roast veggies and homemade gravy included!
Jaeme Spalding
At GCLA, I oversee the day-to-day operations of the Aged Care Team and the service delivery for all Aged Care customers across the Gladstone region, from West Stowe to Agnes Water and surrounding areas. My role is dedicated to supporting older adults by providing face-to-face interactions, guiding them through the complexities of the aged care system, and ensuring they receive the funding and services they need. I also focus on building strong relationships with local providers and businesses to enhance our presence, strengthen community connections, and support sustainability in our region.
After the challenges of COVID-19, I feel incredibly grateful that my role allows me to continue visiting people face-to-face, providing the personal connection that many services have moved away from.
Outside of work, I have a few passions that people might not know about! I was born in Victoria and have two amazing teenage children. I am also a qualified nail technician and previously ran my own business in Victoria. And when I’m not working, you’ll probably find me out on the water—I absolutely love jetskiing!
Jane Katsanevas
As part of the team at GCLA, I manage key aspects of our communications strategy, including overseeing the website, marketing, public relations, and the creation of monthly newsletters. Additionally, I manage targeted marketing campaigns and manage the Aged Care Visitor Volunteer Scheme (ACVVS) program. My role plays a crucial part in enhancing the company’s visibility and strengthening its positive reputation within the community. It’s immensely rewarding to witness firsthand how our services can truly make a life-changing difference for our customers.
What I love most about working in the community sector is the opportunity to contribute to meaningful change in people’s lives. Being part of an organisation that provides essential services and support to individuals in need is both fulfilling and motivating. Every day, I am inspired by the potential to create a lasting impact and improve the lives of those in our community.
Megan Graham
Katherine Hickling
I am the Support Coordinator Team Leader at Gladstone Community Linking Agency, bringing extensive experience across the health, disability, customer service, and community services sectors. I am passionate about delivering person-centred services and supporting both participants and staff to achieve positive outcomes. I hold a Diploma of Community Services and am currently studying a Diploma of Counselling and a Certificate IV in Mental Health. Continuing my professional development enables me to strengthen my understanding of complex participant needs and provide informed support to people living with disability, including those experiencing psychosocial disability and mental health challenges. In my role, I provide leadership and guidance to the Support Coordination team while working alongside participants to help them understand and implement their NDIS plans. I support participants to coordinate complex services, build their capacity, prepare for plan reviews, identify and manage risks, and connect with appropriate mainstream and community supports. I believe in empowering participants to make informed decisions, build their independence, and work towards achieving their goals. I value building strong, collaborative relationships with participants, families, service providers, and community stakeholders. I am committed to maintaining high standards of service delivery, mentoring and supporting my team, and fostering a culture of continuous improvement, professionalism, integrity, and respect. My goal is to ensure every participant receives high-quality, responsive Support Coordination that enables them to maximise the opportunities available through the NDIS and achieve meaningful, lasting outcomes
